Terms of Service

Guest Concierge AI

Effective Date: March 31, 2025

Welcome to Guest Concierge AI! By accessing or using our service, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our service.

1. Introduction & Acceptance

Guest Concierge AI is an AI-powered virtual concierge platform designed for hotels. It allows users to upload documents, which are processed into a chatbot capable of answering guest inquiries. By creating an account or using our service, you acknowledge that you have read, understood, and agreed to these terms.

2. Account Registration & Responsibilities

  • To use Guest Concierge AI, you must register for an account and provide accurate information.
  • You are responsible for maintaining the security of your account credentials.
  • Any misuse, unauthorized access, or violation of these terms may result in account suspension or termination.

3. Use of the Service

  • Users may upload documents to generate chatbot responses for hotel-related inquiries.
  • Uploaded content must not contain illegal, offensive, or misleading information.
  • Users must ensure that all content uploaded is accurate and up to date.
  • The AI-generated responses are based on user-provided content, and users are responsible for verifying information presented to guests.

4. Payments, Subscriptions & Cancellations

  • Guest Concierge AI operates on a subscription-based model. Pricing details are available on our website.
  • Subscriptions auto-renew unless canceled before the renewal date.
  • Users can cancel their subscription at any time, but refunds are not provided for unused portions of a billing cycle.

5. AI Limitations & Liability Disclaimer

  • The AI provides responses based solely on the documents uploaded by users.
  • Guest Concierge AI is not responsible for incorrect, misleading, or outdated responses.
  • The service is provided "as is," without warranties of any kind. We are not liable for any losses, damages, or negative guest experiences resulting from the chatbot’s responses.

6. Privacy & Data Security

  • We prioritize user and guest data security. Uploaded documents are processed securely.
  • We do not share or sell user data to third parties.
  • Users are responsible for ensuring compliance with applicable data privacy laws (e.g., GDPR, CCPA).

7. Intellectual Property

  • Users retain ownership of the documents they upload.
  • Guest Concierge AI retains ownership of the chatbot system, algorithms, and all proprietary technology.
  • Users may not copy, modify, distribute, or reverse-engineer any part of the service.

8. Termination of Service

  • We reserve the right to suspend or terminate accounts for violations of these Terms of Service.
  • Non-payment, misuse, or security breaches may lead to immediate suspension.
  • Users may request account termination at any time.

9. Indemnification & Dispute Resolution

  • Users agree to indemnify and hold Guest Concierge AI harmless from any claims arising from their use of the service.
  • Any disputes will be resolved through mediation or arbitration in [Insert Jurisdiction].

10. Changes to Terms

  • We may update these Terms of Service from time to time.
  • Users will be notified of any significant changes before they take effect.
  • Continued use of the service after changes implies acceptance of the new terms.

For any questions or concerns regarding these Terms of Service, please contact us at [Insert Contact Email].

By using Guest Concierge AI, you acknowledge and agree to these terms. Thank you for using our service!